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Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from the thelovecompanyusa.com (the website).


What personal information do we collect?

We collect information about your device and activity on our website. Additionally, we collect personal information you may provide during the process of ordering.


Some information is automatically collected.  Certain details about your device, Web browser, and IP Address. Some information is collected as you browse the website including products you may view. The website uses cookies, log files, tags and pixels to track functions across our site. 


Some information is collected as you order products, update notification settings and, sign up for newsletters.  This information includes your first name, last name, email address, mailing address, phone number and method of payment details.  Personal information may also be collected for recipients of gift mailings for the same purposes.


How is personal information used?


The information submitted to process orders is collected; details needed to process payments, billing address, shipping address, invoice creation and receipt confirmations. This information is shared with third-party institutions only for the purpose of processing payment, shipping or investigating any concerns regarding your order as stated.


Communication preferences you chose from our options do dictate how we will communicate with you.

  • Order confirmations are sent via email automatically.

  • Shipment Tracking is sent via email automatically.

  • If you opt in to receive our newsletter, you may receive communications bi-weekly and monthly regarding new products, discounts & sales, customer reward updates, survey programs and loyalty rewards.


Additionally, we use this Order Information to:

  • - Communicate with you for changes with your order

  • - Screen our orders for potential risk or fraud; and

  • - When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.


Your device information may be used for retargeting ads; we may use a variety of third-party networks such as Google Search Network, Facebook or other third-party networks. The Website (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).


More about Cookies            http://www.allaboutcookies.org.


Sharing your personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Wix to power our online store--you can read more about how Wix uses your Personal Information here in section 6 Users-of-Users: https://www.wix.com/about/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. View Google Analytics' privacy policy and learn how you can opt-out


Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.


You can opt out of targeted advertising by using the links below:

- Facebook: https://www.facebook.com/settings/?tab=ads

- Google: https://www.google.com/settings/ads/anonymous

- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads


Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.


Do not track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.


Your rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.



Data retention

When you place an order through The Website, we will maintain your Order Information for our records unless and until you ask us to delete this information.



We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at connect@thelovecompanyusa.com or by mail using the details provided below:


The Love Company USA

Re: Privacy Compliance

455 Eisenhower Pkwy, Ste 300 PMB1051, Ann Arbor MI 48108, United States

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